While it is rare case, if the product(s) received damage, please contact i5electric within 24 hours of receiving to report the physical damage.  We will arrange replacement for any damaged item as soon as possible.  Please keep all the items and packs in case we need claim insurance with shipping carrier until the case is closed.


Return could be accepted within 30 days from the order placement date if returned in unopen and unused condition, unless it is caused by our mistake.  As we will no resale returned items as new, a minimum 25% restocking fee will be accessed and reduced from refund amount if the item is returned in its original condition. Buyers responsible for shipping.  We do not accept any return product which is used, modified or damaged.

An RMA is required for all returns. Returns without RMA will not be accepted.

Refund will be processed upon we inspected the returns. In case return received opened, used or damaged, refund amount will be further reduced based on access of the value reduction.  Please make sure return shipping is insured to cover any damage as we do when we ship it to you.

All shipping costs is not refundable as it is already paid to the shipping carrier(s).